Good leads disappear quickly
Customers often call the next business if nobody answers the first time.
Built for Australian businesses
Never miss another customer call.
Edwin AI answers calls, captures leads, books appointments and follows up automatically — 24 hours a day, 7 days a week.
Set up around your business, team and existing customer journey.
Incoming customer
● Edwin AI is answering
00:42
Hi, you’ve reached Harbour Plumbing. How can I help today?
I’ve got a blocked drain in Parramatta. Can someone come tomorrow?
Absolutely. I can collect a few details and check the available times.
LeadCaptured
JobQualified
Next stepBooking sent
24/7Call answering
InstantLead capture
AutomaticBookings & SMS
AustralianBusiness focused
The problem
Every unanswered call can become someone else’s customer.
Your team may be on the tools, driving between jobs or already helping another customer. Edwin AI makes sure the next caller still gets a helpful response.
Staff can’t do everything
Answering every call is difficult while managing jobs, customers and daily operations.
Enquiries don’t stop at 5 pm
Customers call when it suits them, including evenings, weekends and public holidays.
The solution
A receptionist that follows your process.
Edwin AI is set up around your business so callers receive a consistent, helpful experience every time.
Answers every call
Greets customers using your business name and handles common enquiries around the clock.
Collects the right details
Captures names, phone numbers, suburbs, job types, urgency and the information your team needs.
Books and follows up
Books into your calendar, sends confirmations and notifies your team immediately.
How it works
From incoming call to organised next step.
Customer calls
The AI answers with your business name and approved greeting.
Questions are asked
It collects contact, job and urgency details.
Lead is handled
The caller is booked, qualified or transferred.
You’re notified
Your team receives a useful call summary.
Follow-up runs
SMS confirmations and reminders go out automatically.
Designed for service businesses
Built for teams that rely on the phone.
Start broad, then tailor your scripts, questions and booking flow to one industry.
Features
More than a voice on the phone.
AI call answering
Natural call handling based on your approved business information.
Appointment booking
Calendar booking based on the services and times you make available.
SMS follow-up
Send confirmations, next steps and missed-call responses automatically.
Lead qualification
Ask the right questions before an enquiry reaches your team.
Call summaries
Receive a useful summary by SMS, email or inside your CRM.
Human transfer
Route urgent or high-value calls to the right person when available.
Hear it for yourself
Try the Edwin AI receptionist.
Pretend you’re a customer with a blocked drain, car issue, pest problem or booking enquiry. See how the system can collect details and move the conversation forward.
Try saying“I need an urgent plumber in Blacktown.”
Try saying“Can I book my car in next Tuesday?”
Try saying“I found termites at my property.”
Common questions
What business owners usually ask.
The goal is a clear, natural conversation built around short responses and your approved business information. You can test and refine the voice, greeting and call flow before launch.
Yes. The booking flow can be connected to supported calendars and configured around your available services and times.
You decide the rules. The system can transfer the call, send an urgent notification or collect the details for a fast callback.
Yes. Scripts, questions, routing and workflows can be updated as your business and services change.
Ready to see it work?
Turn more incoming calls into organised opportunities.
Book a demonstration and we’ll show you a call flow designed around your type of business.
- No obligation demonstration
- Built around your customer journey
- Simple explanation, no technical jargon
- Australian service-business focus