Step 1
Customer calls your business
The receptionist answers using your business name, greeting and approved script — including after hours if you choose.
Simple for your customer. Useful for your team.
Your caller gets a quick, helpful conversation. Your business gets the details and next step without interrupting the work already in progress.
Step 2
AI asks the right questions
It collects the caller’s name, phone number, suburb, job type, urgency and any details your team needs.
Step 3
The lead is booked or qualified
The caller can be offered an appointment, sent to your team for review or transferred based on your workflow.
Step 4
You get notified instantly
A useful summary is sent by SMS, email or CRM notification so your team can act quickly.
Step 5
Follow-up happens automatically
The system can send confirmations, reminders and missed-call follow-ups according to the rules you approve.
Your control
Review, test and improve
Scripts and workflows can be refined as you learn which questions and responses work best for your customers.
Example result
A clear outcome from every call.
CustomerSam Taylor
SuburbParramatta
JobBlocked drain
Call summary: Customer has a blocked kitchen drain. No flooding. Available tomorrow morning. Contact details confirmed.
Booking request created for Tuesday, 9:00–11:00 am.
Want to map your call flow?
We’ll show you how your current phone enquiries could move through reception, qualification, booking and follow-up.
Book a walkthrough →Incoming call→ Helpful conversation→ Clear next step→ Instant notification